To manage collaborators, you need to be an admin.
Before managing collaborators, let's understand the roles and permissions available for each site.
Role rights
Admins: Full rights
Publisher: Publishing + editing rights at sub-folder level
Editor: Only editing rights at sub-folder level
| Admin | Publisher | Editor |
Edit navigation and footer | ✅ |
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Edit homepage | ✅ |
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Add users to site | ✅ |
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Assign users roles | ✅ |
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Create/move/delete page/folder/collection at root level | ✅ |
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Publish changes to live site | ✅ | ✅ |
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Create/move/delete page/folder/collection at sub-folder level | ✅ | ✅ | ✅ |
Understanding sub-folders vs. root level
The root level is the initial page (Home) visible upon accessing your agency's site in Studio.
Only Admins can edit pages and folders at this level, including the Home page.
If you do not see the Create new... button, you are assigned either an Editor or Publisher role.
Sub-folders are folders under any root level folders.
About us is a root folder.
Our management is a sub-folder.
You can check your assigned role levels under the Collaborators section as well.
Not assigned the right role?
Contact any of the site admins listed in this Collaborators section to change your role levels. Isomer Support does not handle role level modifications.
Adding collaborators with gov.sg domains
Collaborators are added individually.
Select Add new user.
Enter the email address, choose appropriate role, and click Send invite.
The invited collaborator will receive an email notification of their addition to the site.
The email will have a link for collaborators to access and log in to Isomer Studio.
Adding vendors
Vendors must be whitelisted before being added to the site.
Vendors cannot be added as Admins.
To request whitelisting, click the Isomer Support chat button in the bottom right corner.
Initiate a chat including:
Vendors’ work emails e.g. [email protected]
Adding of personal email addresses (e.g. [email protected]) to your site requires internal agency clearance.
Management approval forms must be submitted alongside any requests involving personal email addresses.
Whitelisting duration (xx-03-2025 - xx-03-2026)
Maximum whitelisting period is one year.
Once whitelisted, Isomer support will notify you in the same chat, and you can add vendors following the same process as gov.sg domain users. Invited vendors will receive an email notification once added to the site.
Managing collaborators access
As an admin, you can edit your collaborators’ roles or remove them from your site. Here’s how to do it on the Collaborators page.
Removing collaborators
Click “…” under actions and select Remove user access.
Verify the collaborator’s email and click Remove user.
A success message will confirm the removal.
Editing collaborators’ roles
Click “…” under actions and select Edit user.
Choose the appropriate role and click Save changes.
Verify that the collaborator's role has been updated correctly.
