Summary
Each site has three roles with different access levels:
Admins have full control
Publishers can edit and publish content within sub-sections
Editors can only edit content within sub-sections
Roles and access levels
Root-level vs. Sub-folder
The root level are top-level pages or folders at the home level which is visible upon accessing your agency's site in Studio.
Sub-folders are folders under any root level folders.
Root-level resources (including homepage)
| Admin | Publisher | Editor |
View a root level page and contents | ✅ | ✅ | ✅ |
Edit an existing root level page | ✅ | ✅ | ✅ |
Change title/permalink of a root level resource | ✅ | ✅ | ✅ |
Publish changes to a root level page | ✅ | ✅ | ❌ |
Create new root level resource | ✅ | ❌ | ❌ |
Move a root level page to a sub-level folder | ✅ | ❌ | ❌ |
Move a sub-level resource to root level | ✅ | ❌ | ❌ |
Delete a root level resource | ✅ | ❌ | ❌ |
Sub-folder resources
| Admin | Publisher | Editor |
View a sub-folder page and contents | ✅ | ✅ | ✅ |
Edit an existing sub-folder page | ✅ | ✅ | ✅ |
Change title/permalink of a sub-folder resource | ✅ | ✅ | ✅ |
Create new sub-folder resource | ✅ | ✅ | ✅ |
Move a sub-folder resource to another sub-level folder | ✅ | ✅ | ✅ |
Delete a sub-level resource | ✅ | ✅ | ✅ |
Publish changes to a sub-folder page | ✅ | ✅ | ❌ |
Move a sub-level resource to root level | ✅ | ❌ | ❌ |
Understanding sub-folders vs. root level
The root level is the initial page (Home) visible upon accessing your agency's site in Studio.
Only Admins can edit pages and folders at this level, including the Home page.
If you do not see the Create new... button, you are assigned either an Editor or Publisher role.
Sub-folders are folders under any root level folders.
About us is a root folder.
Our management is a sub-folder.
User management
| Admin | Publisher | Editor |
View list of users in a site | ✅ | ✅ | ✅ |
Add new collaborators to a site | ✅ | ❌ | ❌ |
Remove collaborators from a site | ✅ | ❌ | ❌ |
Update permissions for existing collaborators | ✅ | ❌ | ❌ |
Navbar, Footer and Site settings
| Admin | Publisher | Editor |
View navbar, footer and site settings | ✅ | ✅ | ✅ |
Edit and Publish navbar, footer and site settings | ✅ | ❌ | ❌ |
Manage users and permissions
View existing user permissions
You can check your assigned role levels under the Collaborators section as well.
Not assigned the right role?
Contact any of the site admins listed in this Collaborators section to change your role levels. Isomer Support does not handle role level modifications.
Adding collaborators with gov.sg domains
Collaborators are added individually.
Select Add new user.
Enter the email address, choose appropriate role, and click Send invite.
The invited collaborator will receive an email notification of their addition to the site.
The email will have a link for collaborators to access and log in to Isomer Studio.
Adding vendors
Vendors must be whitelisted before being added to the site.
Vendors cannot be added as Admins.
To request whitelisting, click the Isomer Support chat button in the bottom right corner.
Initiate a chat including:
Vendors’ work emails e.g. [email protected]
Adding of personal email addresses (e.g. [email protected]) to your site requires internal agency clearance.
Management approval forms must be submitted alongside any requests involving personal email addresses.
Whitelisting duration
vendors will be whitelisted up to 90 days.
Once whitelisted, Isomer support will notify you in the same chat, and you can add vendors following the same process as gov.sg domain users. Invited vendors will receive an email notification once added to the site.
Removing collaborators
Click “…” under actions and select Remove user access.
Verify the collaborator’s email and click Remove user.
A success message will confirm the removal.
Editing collaborators’ roles
Click “…” under actions and select Edit user.
Choose the appropriate role and click Save changes.
Verify that the collaborator's role has been updated correctly.
