Migration process, your responsibilities, and getting support
What should I expect from this transition?
We will be porting most of the content currently on your Classic CMS to Isomer Studio. As there are differences between the two platforms, the main bulk of the migration efforts come from verifying and editing the pages from the conversion.
Rest assured, we’ll be providing you with a document detailing any issues, and a guide on how to fix them, covered during the mandatory training session.
Can I revamp my site?
The migration is meant to be a lift-and-shift to the new version of Isomer. A major revamp during this period will slow down your move and add unnecessary complexity, so we don’t recommend it.
If you’d like to make small improvements to your existing content, feel free to do so directly in Isomer Studio. These kinds of light-touch refinements won’t disrupt the migration.
What kind of person is best suited to take on this project?
This project should be led by users who are maintaining the site in collaboration with respective content owners who are in charge of their section of the sites.
What are my responsibilities?
You will be required to attend a training session to familiarise yourself with the new platform, Isomer Next, and learn how to use the new content management system, Isomer Studio.
Following this, you will need to:
review all content that has been automatically migrated from the Classic site into Isomer Studio
address all items outlined in the handover document, and
ensure your site is ready for the cutover.
What support will I get?
If you require guidance on navigating in Isomer Studio or a list of all the blocks you can use in Isomer Studio, you may refer to the Isomer Help Centre and Isomer Sample Site.
If you require further help with improving your current content, please write in to our support channel at [email protected], or book a Design Clinic (the booking link is in your handover report) session to speak with our migration specialists. Please note that Design Clinics are for improving your current content, rather than planning full redesigns.
Verifying content and launching your site
Will anyone help to verify the content?
We are not able to support verifying your content. Please follow the Site Cutover checklist to verify your content and ensure that the site is ready for the cutover.
Will anyone help to check if the content is suitable to be published?
You must ensure the site’s content is suitable in both presentation and copy. If you need ideas or are stuck, please book a Design Clinic session where you can get advice from our migration specialists.
Making content changes that occured after the automated migration
When the Isomer team migrates your Classic site, the migration is based on a snapshot of your Classic site taken on a fixed date. Any content changes made to your Classic site after that snapshot date are not included in the migration. You will need to manually replicate those changes in Isomer Studio.
How can we launch the website?
The preparations for the site launch begins at Phase 3: Content review. After completing the Site Cutover checklist in Phase 3, please inform us through [email protected] and title it “Project Streamline: [your site name] site launch”. We will then inform you of the cutover dates.
Will there be Studio training for my users after the launch?
Yes, please write in to [email protected] for requests for Studio training.
How do I get support after launching the website?
Please write in to our support channel [email protected].